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Patient information

If you have any additional questions about your care or need any additional information about the hospital, please check with your nurse or physician.

What to bring to the hospital

Please bring:

  • Nonskid shoes or slippers.
  • A robe (gowns are provided for your comfort).
  • Dentures, hearing aids or eyeglasses if needed.
  • A copy of your insurance card.

Please do not bring:

  • Valuables, including jewelry and cash.
  • Medications (unless requested by your healthcare provider).
  • Electrical appliances (only battery-operated appliances are allowed).

The hospital will not be responsible for the loss of personal items.

Visitation

We would like to be sure that your visitors enjoy full and equal visitation privileges consistent with your preferences. As a patient, you or your support person has the right to:

  • Choose who may or may not visit you during your stay in our hospital regardless of your legal relationship or whether the visitor meets the traditional definition of family member.
  • Receive or refuse visitors.
  • Receive visitors regardless of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
  • Change your mind at any time as to whom you would like to visit you.

Please understand that you will be notified if certain clinical restrictions or limitations may apply.

Advance directive

If you have an advance directive, bring a copy with you. For patients with a legal guardian, conservator or power of attorney, a copy should be brought to the hospital and presented at admission. Should you have additional questions, risk management is available at 352.751.8008.

Medicare secondary payer (MSP) questionnaire

A patient access representative will complete the MSP when you arrive for your surgery, test or procedure. The questionnaire contains all of the necessary questions that need to be asked of the beneficiary to determine if there is other insurance that is primary to Medicare. Accurately completing the MSP questionnaire ensures expedient payments to providers, as well as compliance with Medicare rules and regulations.

Parking

Patient and visitor parking is located in the front of our hospitals. Please do not park in restricted areas and/or gated physician parking areas.

Precertification

The basic definition of precertification is obtaining approval from the insurer for patient services prior to treatment. This is a critical element for payment of services. For surgical cases, the physician's office is responsible for obtaining precertification. It is advisable for you to follow up with your doctor to ensure this process has occurred. Failure to have a surgery, test or procedure precertified could result in reduced or denied benefits by the insurance carrier.

Spiritual care

As an integral part of its mission to improve the health and quality of life of the individuals we serve, Central Florida Health offers spiritual care services to patients and their families. Our experienced in-house chaplains are available to visit patients and support their spiritual needs during their hospitalization. If you need spiritual care support, please call 352.323.5020.

Transportation home

Please check with your physician or surgeon to determine if you will need someone to transport you home after your surgery, test or procedure.

Quality Data

The Florida Agency for Health Care Administration's Florida Health Finder website, provides a vast number of quality metrics on Florida hospitals. Metrics included are readmissions, mortality rates, complication rates, infection rates, patient experience and other patient safety indicators.

The Mission to Care website can help you prepare for your hospital stay, understand how hospitals are providing the safest care possible, and view information about hospital prices and quality.